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Frequently Asked Questions (FAQs)

Find the subject in the list below then click on it to go to the question and answer.  If you can't find your question or we don't answer it completely, please send an email to us by clicking here. We will, if at all possible, respond to your comment or question within 1 hour. (See the trademark notice at the bottom of the page.)
   
Adobe® Reader/Viewer
Browsers
Copying
Natural Phonetics
PhraseCards

Pocket Modules
Pocket Reader
Language Player
Subscriptions

 

Adobe Reader/Viewer
  • Why won't the Acrobat Reader open a pdf document in a Pocket Module?
     
    Check to make sure you have version 4.0 or later of the Adobe Acrobat® Reader.
     
  • When I click or double click on a Pocket Reader pdf document, it opens the Internet Explorer instead of the Acrobat Reader.
     
    The Windows OS has not associated the Adobe Acrobat Reader as the program to open a pdf-type file. This is either because you have not installed the Reader on your computer or somehow the Windows/NT Explorer is associating .pdf files with Internet Explorer (IE). Check under the Start-Programs Menu for an Adobe folder and the Acrobat Reader. 

    If the Adobe Reader is already installed on your computer, just associate it with .pdf files in the Windows Explorer.  Open the Windows Explorer and under the View menu, select the Options choice at the bottom. In the Options window, click the File Types tab and scroll down and find the /pdf type. Click on it to see the associated program. Use the Edit button to associate the Reader with pdf files.

    If you do not have the Acrobat Reader installed, it should show that Internet Explorer is associated with .pdf files.  Just download Acrobat Reader for free from the Adobe website and install it. When The Acrobat Reader is installed, it will automatically set the associated program to Acrobat Reader for .pdf files.
Browsers
  • My browser doesn't display your web site very well.

    Please click here to go to our Help section to identify your problem and the solution.
Copying
  • Can I copy PhraseCards on a copier?

    Sure. The number of copies you can make and, who you can make them for, depends on your license.  If it is a personal license, you can print out a reasonable number of copies for yourself, your family and friends. Reasonable means less than 25 copies. If you have a site license, or enterprise or government subscription, see your license agreement for details or contact customer Service.
  • If you are in doubt or have a special situation, call us at 770-472-1261 or send us an email to Sales using our Feedback form.  If you call with a copying question, we are not going to ask who you are unless you decide you want to get permission to make more copies and after you have heard the terms.  Not everything is going to cost you money!
     

  • Can I just copy a Pocket Module folder to another computer or drive?

    No. Pocket Modules are applications.  You must use the Pocket Module (PM) Installer for the specific PM you licensed to install it on another drive or computer. Personal licenses allow you to install a Pocket Module on up to three of your computers in any combination of laptops and desktops.
     
Natural Phonetics™
  • International Phonetics Alphabet. Why don't you just use the International Phonetics Alphabet to show sounds instead of finding English words to match the sounds?

    We want to make it easy on people. The IPA is designed to show sounds in a standard format. But you have to learn the code to do this. For people who just want to learn a few words in another language, it makes the learning process much more difficult. Most of us are not linguists and find learning the code more bother than it is worth!
     
  • Phonetics. Your phonetics don't always work for me. Why?

    First, maybe we didn't pick the best way to show the sound. We work with native speakers and test the phonetics with ordinary people, but sometimes we still don't get it right. 

    Second, maybe you are not pronouncing the phonetic correctly. Many people when they see the word "phonetic", think they have to somehow change the sound from what the word represents. Remember, our Natural Phonetics™ are just that -natural!   If it looks like an English word, then just say it like an American whose primary language is English, would say the word. Don't try to turn the phonetic word into a  "phonetic" sound.  For example, if you see the single letter "A", it is pronounced "A' and not "ah". (Our phonetics will not always work for British or Australian English and may not work for Americans where English is their second language.

    Third, you may be in a place where they are speaking a dialect.  The best thing to do is to find a native speaker of the language who also speaks English and go over the phrases with the person. If they don't like your pronunciation, write a new one down that works for you. There is nothing perfect or sacred about any company's phonetics!  We are all just trying to do our best to help you.
PhraseCards
  • ATM Symbol.  I've never seen your ATM symbol in an airport or anywhere else for that matter. Did you just make it up?

    Yes, we just made it up based on human factors design principles. We did some research and tried to find one in actual use, like in an airport terminal. We even sent emails to international organizations but they never bothered to reply!  Let us know if you run across one.
     
  • Can I copy PhraseCards? 

    See PhraseCards above.
  • Phonetics. Your phonetics don't always work for me. Why?

    See the Natural Phonetics™ topic just above this one.
Pocket Modules
  • How soon before you add more Pocket Modules to your collection?

    We are adding at least one new Pocket Module each month to our collection.  Companies, organizations and government agencies may download new pocket modules as part of their subscription benefits.
      
  • Copying Pocket Modules. I copied my Pocket Module folder to another PC and it doesn't work. Why?

    Pocket Modules are applications and are linked to the Pocket Reader when they are installed. See the Pocket Reader Help for a complete discussion.
     
  • When I click or double click on a Pocket Reader pdf document, it opens the Internet Explorer instead of the Acrobat Reader.

    See the explanation under Adobe Reader/Viewer above.
     
  • I'm not sure what versions of the Windows Media Player, Internet Explorer, or Adobe Reader that I have on my computer.
     

    Chances are you have everything you need. If you are not sure, go ahead and install the Pocket Reader and the Pocket Module you bought via download or CD-ROM.  Then, if things don't work, you can determine from any error messages what software is missing or that you need to upgrade.  remember, the Windows Media Player, Internet Explorer and Adobe Reader are free software you can download from their respective companies.
     

  • What is the default location where the Pocket Reader and my Pocket Modules are installed.
     

    The default path is Start/Programs/Travel Science. Use this path and select the Pocket Reader. When the Pocket Reader opens, select a Pocket Module and then either double-click on the Language Module to open it with the Language Player or double-click on the PhraseCard to open it with Adobe Reader.
     
  • The Pocket Module CD-ROM I bought said that it was compatible with Windows 95, but the CD Insert does not list Windows 95.  What happened?

    We had not completed testing the Pocket Reader, Language Player and Pocket Modules with Windows 95 before we printed the CD Insert.  We have completed testing and found that they all work with Windows 95 so we stated that on the backside of the CD-ROM jewel case.  Adobe Systems Inc. has indicated that Adobe Reader 4.0 or greater may not work with Windows 95 unless the Windows 95 Service Pack 1 is downloaded and installed from Microsoft. This is a free download.
Pocket Reader™
  • Are you going to make a Macintosh or Linux version of the Pocket Reader™?

    We will if the demand is there. So far, we are just supporting Windows.  If you want to see it on a specific platform, please send us an email using the feedback form in the Feedback Section.
  • My Pocket Reader doesn't work?

    The Pocket Reader™ should work on any Windows 98, 98SE, NT 4.0, ME, 2000 or XP edition. Call or email technical support with your specific problem if our Pocket Reader Help or website FAQ does not answer your question.
Language Player
  • Are you going to make a Macintosh or Linux version of the Pocket Reader™?

    We will if the demand is there. So far, we are just supporting Windows.  If you want to see it on a specific platform, please send us feedback by clicking here.
     
  • My Language Player doesn't work?

    The Language Player™ should work on any Windows 98, 98SE, NT 4.0, ME,  2000 or XP edition. Call or email technical support with your specific problem if our Language Player Help or website FAQ does not answer your question.  You must have Windows Internet Explorer 4.0 or higher installed on your computer. (It does not have to be your default browser.)

    Note: For Windows XP, you must have installed JavaScript support.  If you get a message about installing JavaScript Support, you must go ahead and install it for the Language Player to work.
Subscriptions
  • What are subscriptions?

    Subscriptions are a way for a company, government agencies, and other organizations to allow their personnel to be able to quickly learn a little of another language by purchasing a site license or a subscription.  These also cover distribution on laptops and networks.  Subscriptions are on an annual basis.  Another benefit of subscriptions is that you have access to new Pocket Modules as they become available throughout the year.  We have special subscriptions for travel companies, such as airline clubs and travel agencies, to allow them to offer the convenience of Pocket Modules to their customers.
     
  • What happens if we don't want to renew our subscription?

    Then you must remove all Pocket Modules licensed under the terms of the subscription from all computers.  Any PhraseCards you have previously printed for your employees or customers under the terms of the license may still be used.
Trademarks Adobe and Acrobat are registered trademarks of Adobe Systems Inc. (The Viewer is what the Reader does. The Viewer is also part of Acrobat Exchange.)  All Windows operating system names are registered trademarks of Microsoft Corp.  Pocket Reader, Language Player, Pocket Module and PhraseCard are trademarks of Travel Science.